Terms of Use and Privacy Policy

The pontmasson.com website, including the transactional website (the “Site”), is the exclusive property of Materiaux Pont-Masson inc. The company’s head office is located at 2715 Mgr Langlois, Salaberry-de-Valleyfield, Québec, Canada, J6S 5P7. By accessing the Site or making a transaction, you are accepting to be subject to the terms and conditions described below. The present declaration of the terms of use and privacy policy also applies to the other websites owned by Materiaux Pont-Masson, www.materiauxdesign.com and www.structuredunord.com

Intellectual Property Rights 

The Site and all of its content is the property of Materiaux Pont-Masson and is protected under the legislation and rules applicable in matters of intellectual property and copyright protection. Any unauthorized use of this content, including all reproduction, distribution or redistribution, transmission or retransmission, representation, or download is prohibited unless Materiaux Pont-Masson has previously issued a written authorization. 


The trademarks presented on the Site are brands, registered or not, of Materiaux Pont-Masson or others, and belong to their respective proprietors.  

Updating the Information Present on our Website

The products advertised on the Site are sold by Materiaux Pont-Masson and their partners. Materiaux Pont-Masson is committed to providing precise and detailed information on each product, including their price. Materiaux Pont-Masson is not responsible for any discrepancies, errors, or omissions in the information contained on the Site relating to the products sold by Materiaux Pont-Masson, including their price. Materiaux Pont-Masson reserves the right to make modifications at any time, without notice. Any information, product or service offer may be modified, substituted, or removed at any time without notice. 

Materiaux Pont-Masson is not responsible for any inexactitudes, errors, or omissions contained in the advice on the Site. The information is the best that was retained from all the subjects, and is presented using the best knowledge available on each of the subjects. Materiaux Pont-Masson and its partners are not responsible for any damages, material or physical, direct or indirect, that could have resulted from work done following the indications provided on the Site, or directly or indirectly resulting from the use of information contained on the Site. 

Modifying the Present Terms and Conditions

Materiaux Pont-Masson reserves the right to modify the present terms and conditions at any time, without notice. The information is always available to you on our website. It is your responsibility to be aware of the present terms and conditions, as well as any modifications that could be made to them. If you do not agree with the terms and conditions of the Site, please do not make any purchases. When you make an order you are agreeing to the present terms and conditions. 

Applicable Laws

This Site, as well as the orders, are regulated by the laws of the province of Quebec and of Canada, excluding the application of the United Nations convention on international sales contracts. You are accepting to answer to these laws and to put your faith in the competence of the province of Quebec’s courts, in the district of Beauharnois, relative to the interpretation and application of the present Conditions. The information presented on this Site does not target any offer, use, or sale in areas where it is prohibited by the law. 


With all the new developments in terms of methods of communication, it is important to protect your privacy. This is why we are committed to respecting the confidential nature of the personal information we collect. 

Information to collect

For any transaction in store or online, whether it is:

  • Requesting a submission, a purchase, a product reservation, renting an item, a return or exchange of merchandise
  • Charging a purchase to an account
  • Picking up merchandise that is special ordered, set aside, or ordered to be picked up in store
  • Asking for a copy of the receipt, delivery note, online receipt, or account statement
  • Completing a credit application 
  • Completing a job application
  • Completing a request for donations or sponsors
  • Receiving exclusive information, subscribing to the newsletter
  • Requesting a delivery, warranty, or reparation services
  • Consulting our calculation, estimation, and engineering service
  • Participating in one of our contests
  • Contacting customer service, 
  • contacting the employees in store
  • Visiting our website
  • Sharing comments, suggestions, or complaints with us
  • Treating any legal requests concerning broken or damaged merchandise, as well as any injuries or lesions having occurred in a location where Materiaux Pont-Masson operates, including incidents on the road or on construction sites

Materiaux Pont-Masson collects personal information through forms and thanks to the interactivity of the Site. Materiaux Pont-Masson may also obtain information from public sources or third parties when the law allows. When you provide us with the personal information we requested, you are consenting to the collection, use and transmission of your personal information according to the present terms and conditions. By your known use of the Site and when you call or enter one of our stores, you are consenting to the collection, use, and transmission of personal information concerning you that has been captured using our video surveillance system, if this is the case. 

Type of Information to Collect

When purchasing products and services in store, by phone, or online, you will generally be required to provide the following information and, potentially, other specific information that will enable us to treat your request or transaction:

  • Name and first name
  • Name and first name of the person authorized to pick up your merchandise (if not you)
  • Address of the delivery/ billing address
  • Telephone number
  • Email address
  • Payment information
  • Preferences (choice of service, types of projects, promotions)
  • Photo I.D. for authorization (in store pickup by someone other than yourself, purchases charged to your account by someone other than yourself, certain types of deliveries)

If you are using a debit or credit card for one or other of your purchases, Materiaux Pont-Masson directly transmits the information on your card that is necessary to complete each of your purchases to their payment processor. We do not generally collect and retain all the information relating to your card. Nevertheless, we may receive and retain information relating to your card from our payment processor, which may be used to identify a past purchase in case you request a return, refund, or exchange, and conform to the laws that require  Materiaux Pont-Masson to retain certain financial information relative to its activities. 

If you return merchandise, request a refund or exchange, especially without a receipt, we may confirm your identity by asking for your name, as well as a photo I.D for our files. Materiaux Pont-Masson collects and retains this information for risk prevention, including the detection and prevention of fraud and theft. 

Materiaux Pont-Masson reserves the right, at their entire discretion and for any reason, to refuse or cancel any online purchase, as well as to ask you to provide additional information before accepting or refusing any online purchase or payment, in which case you will be advised by email or telephone. Materiaux Pont-Masson is not required to execute any such order and is not responsible for any damages whatsoever following their refusal or cancellation of an online order. You will not have to pay for an order that is refused or cancelled by Materiaux Pont-Masson. 

Sharing Personal Information

We commit to not commercializing the personal information we collect. We may share personal information with companies acting as service providers for Materiaux Pont-Masson (for example those who provide us with accommodation services, support, delivery, installation, impression, emailing, data enhancement, and reparations). These third parties are not permitted to use the information we provide to them, or that they collect in our name, for any other reason without our consent. If you do not wish to authorize your personal information to be shared with a third party, it is possible for you to oppose it at the moment of pickup or any time after, as explained in the following section.

Opposition and Removal Rights

You have the right to oppose the sharing or use of your personal information. However, in certain circumstances you must consent to the collection, use, and communication of your personal information. Moreover, Materiaux Pont-Masson is not authorized to destroy commercial accounting or transactional information that they are required to retain in order to conform to their legal obligations, determine their legal rights, or to acquit their obligation towards the company that issued the credit cards you have used. However, other than the preceding, Materiaux Pont-Masson will not use your personal information for any other commercial use just as soon as you remove your consent. 

For example, you have the right to request that your information be removed from a mailing list. 

Right of Access

Materiaux Pont-Masson will recognize right of access and rectification to people desiring to consult, modify, or remove their personal information. To exercise these rights, contact us:

In person at: 2715 boul Mgr Langlois, Salaberry-de-Valleyfield, Qc, J6S 5P7

By email: web@pontmasson.com 

Cookies and Log files

We collect certain information using log files and cookies. By accessing the Site, you are consenting to Materiaux Pont-Masson using cookies or log files. Cookies and log files are tiny computer files transmitted to your computer or other device that is connected to the internet, and are used to identify your search engine and collect information or preferences. Among other things, cookies recognize you when you visit the Site, personalizing your navigation and optimizing your purchasing experience. Your search engine may have a function that warns you when sites are using log files or cookies, as well as limiting or eliminating them. By modifying this function in your search engine, please note that your navigation on our Site will lose its optimization. 

Materiaux Pont-Masson may also use the web analysis services of third parties such as Google Analytics to help analyze how users navigate the Site. These third parties may collect information relating to your visits to our Site, including your I.P. address, and may appoint people to assist in their analysis. To find out more about Google Analytics and how to refuse the presence of these log files, click on the following link: https://tools.google.com/dlpage/gaoptout


Interruptions, errors, and viruses can compromise access to the Site. Even though Materiaux Pont-Masson does everything in their power to ensure the Site is free of interruptions, errors, and viruses, they cannot guarantee that the Site will not be interrupted, or free of any errors or viruses. You are responsible for any damage to your computer or loss of data resulting from the download of any material. 

The personal information that we collect is kept in a secured environment. The people who work for Materiaux Pont-Masson, as well as the service providers we employ (ex: installers) must respect the confidentiality of your information. In order to ensure that your personal information is secured, we use the following measures:

  • SSL (Secure Sockets Layer)
  • Access Management – Authorized people only
  • Access Management – People Concerned 
  • Network surveillance software
  • Information backup 
  • Login/ Password
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest innovations in order to ensure that your transactions remain secure and private. However, as no technology is perfect, there is always a small risk when we divulge personal information over the internet. Communications via internet are subject to interception, loss, or alteration. You recognize and consent to the fact that Materiaux Pont-Masson is not responsible for damages resulting from the transmission of personal information via the internet, and that such communications are to be done at your own risk. You are responsible for keeping your login and password confidential, as well as for any actions or purchases made through your account. It is your responsibility to inform Materiaux Pont-Masson immediately of any unauthorized use of your account. 

You cannot use the Site for any other reason than it is intended for. You cannot try to access any information whatsoever that is not destined to you, try to compromise the security or confidentiality of the Site, send fraudulent or unsolicited emails. 

Materiaux Pont-Masson may terminate your use of the Site or your account at any time and without notice in case of doubt of the violation of the above terms. Your account may also be deactivated in case of inactivity. 


The Site’s hyperlinks allow access to external websites belonging to third parties. We invite you to consult these links for informative purposes only. Materiaux Pont-Masson has no control over these websites, and is not responsible for their content. As Materiaux Pont-Masson has no control over these third party websites, the presence of hyperlinks on the Site must not be interpreted as an endorsement on the part of Materiaux Pont-Masson of the content or any representation or information contained on these external websites, or as indicating an association or affiliation to their proprietors. Your use of these third party websites is subject to their terms and conditions of use. 

Your Comments

The Materiaux Pont-Masson websites may contain functions relating to social media (for example a Facebook “like” button). The functions are related to third parties and may allow them to collect certain information, such as your I.P. address, as well as identify the pages that you have visited on our website. These social media platforms are not operated by Materiaux Pont-Masson, and their terms and conditions of use are their own. 

Legal Age

The Site is reserved for people having reached the age of adulthood in their province of residence, and you must be of adult age to make and order through our transactional website. Generally, Materiaux Pont-Masson does not collect the personal information of people under the age of 18, unless circumstances require it (ex: when applying for a job). 

Materiaux Pont-Masson respects the restrictions imposed by the law in terms of advertisement targeting children. Materiaux Pont-Masson encourages parents and guardians to play an active role in keeping an eye on their children’s online activities. 

Contact Us

Materiaux Pont-Masson is committed to providing great service, and all comments are important in order to help us maintain a high level of customer satisfaction. Don’t hesitate to contact the director of the Materiaux Pont-Masson location you have visited. You can also contact us at serviceclient@pontmasson.com or by mail at 2715 boul Mgr Langlois, Salaberry-de-Valleyfield, Québec, J6S 5P7. 


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