Frequently Asked Questions

Are all products available in-store also available online?

No. We have over 40,000 products in stock across our branch network. In addition, we offer special-order products both in-store and online. If you cannot find a product online, we likely have it in-store or can order it for you with pleasure. Don’t hesitate to share your request with us in-store or by contacting us at [email protected].

What does the “Web Exclusive” tag mean?

Some items are labeled with this tag because they are not part of regular store inventory. They are only available via special order, and we offer them directly through our online store.

Why can’t I add certain products to my cart?

These products are simply no longer available because the inventory is out of stock and cannot be replenished.

Product Restocking Times

Despite our best efforts, some products may sell out, resulting in delays in processing your order.

• For products normally available in-store, the delay will be 2 to 3 days.
• For special-order products or items available only online, the processing time will range from 1 to 2 weeks.
• For clearance or limited-quantity products, it may not be possible to restock them.

Can I transfer a product from another branch?

Clearance or limited-quantity items cannot be transferred to another branch. Unsure if the item you’re interested in falls into this category? Contact us, and we’ll be happy to explore all possible options to provide you with the best service and maintain our most competitive pricing.

Delivery, Shipping, and Pickup Times

• Order Preparation:
  Orders are prepared within 4 hours. Out-of-stock items may take 2 to 3 days to prepare. Items available exclusively online, requiring a supplier order (not stocked in stores), are prepared within 1 to 2 weeks. You will receive an email notification when your items are ready for delivery or pickup.

IN-STORE PICKUP

Once your order is prepared, you have 7 days to pick it up.

SHIPPING

• Orders are generally shipped within 48 hours (Monday to Friday).
• An approximate delivery timeframe will be provided when you place your order.
• Delivery times are estimates, calculated from the shipping date, not the order date. These estimates are for reference only and are subject to the acceptance and approval of your order.

Unless under exceptional circumstances, we will make every effort to deliver your order within 10 business days from the order date.

• Business days: Monday to Friday, excluding holidays.
• No shipping is conducted on Sundays.

Delivery times may vary depending on:

• The courier’s shipping practices
• The delivery location
• The shipping method
• The items ordered

Some products may be delivered in separate shipments.

TRUCK DELIVERY

Orders are prepared and delivered within 24 to 48 hours, or according to your preferences.
No deliveries are made on Sundays.

For more information, consult our detailed purchase and return policy, or contact us at [email protected].

Which methods of payment are accepted in store?

Cash, debit, Visa, Mastercard, gift cards and preapproved cheques are all accepted in store. We also accept wire transfers.

What are the methods of payment accepted online?

Our online store accepts Canadian issued Visas and Mastercards.

Can I make an order over the phone, without having to come in store?

If you wish to make an order over the phone without having to come in store, our drivers are equipped with portable payment terminals. Otherwise, you could always make a wire transfer. Contact us; we will be happy to tell you more about our payment at delivery procedures.

What are the available financing options?

It is possible to open an account in order to facilitate your recurring purchases (as well as designate certain people who are authorized to charge purchases to your account, such as entrepreneurs or workers).

Shipping and Pickup Policies

Products offered on our website can only be shipped to addresses in Quebec and Ontario. For any questions regarding delivery locations, please contact us at [email protected].

For orders to be picked up in-store, the products offered on our website can only be retrieved at locations operated by Matériaux Pont-Masson.

For orders delivered by our truck fleet, delivery is only available within a 50 km radius of our stores. For deliveries outside this radius, service may be available via our truck fleet with additional fees. For any on-site handling requirements, extra charges may also apply. Please contact your store or our online sales customer service team at [email protected].

If you want to calculate support force, for example to eliminate a column and replace it with a beam, our complete engineering service can treat this type of request. You can make your request online, or visit us in store where we will take down your information. A technical estimator will contact you with the details and results within 24 business hours for this type of request.

Send us your plan now

Any entrepreneur or account holder wishing to make an online purchase cannot simply charge their transaction to the account. All online purchases paid for by credit card must be made through our secure payment system. All entrepreneurs or account holders at Pont-Masson wishing to make a purchase online and charge it to their account must first make a request to their assigned sales representative. You can also make your request at [email protected] making sure to include your account number.

If you have a big project, or are planning to buy in bulk, we recommend that you make a submission in order to obtain good prices tailored to the size of your project. A team of representatives is at your service to help you during this process. Furthermore, our estimation and engineering team will be happy to advise you on the best ways to reduce costs and future issues on site.

Send us your plan now

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