Order Cancellation
To cancel an order, partially or entirely, placed through the Matériaux Pont-Masson Inc. website, contact our customer service team dedicated to online sales at [email protected] before the order is shipped. Please provide the order number mentioned in the confirmation email.
Matériaux Pont-Masson reserves the right to cancel any online purchase at any time before the item is delivered or picked up, without prior notice.
Returns and Exchanges
We accept returns. Items can be returned directly to one of our retail locations or shipped back to us. Online order returns are free at any of our Canadian retail locations.
- Eligibility: You can return unopened items in their original packaging within 90 days of purchase, provided you have a receipt or proof of purchase.
- Without a Receipt: Merchandise without a receipt or in non-original packaging may be accepted at the discretion of Matériaux Pont-Masson. We reserve the right to request the customer’s name, contact information, and a photo ID before accepting returns without a receipt.
If 90 days or more have passed since the date of purchase, refunds or exchanges will not be offered.
Products Not Eligible for Return or Exchange
- Tinted paint
- Cut or modified products
- Special-order products
- Gas-powered motorized products
- Certain hygiene products (toilet seats, masks, gloves, etc.)
- Items sold at clearance prices marked as "Final Sale"
Additional exclusions:
- No returns on drywall delivered to the job site
- No returns on opened shingle bundles
- No returns on exterior siding
Defective Products
If your product is defective, please visit one of our stores or contact us online at [email protected] to report the issue.
For further details, consult our detailed purchase and return policy or reach out to us at [email protected].